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Client satisfaction survey 2016 results

You told us, we listened and we are making improvements

Full survey data report (PDF, 412 pages, 4.88 MB)


We thank all 2976 Library clients who responded to the survey. The survey is one way that helps identify what services and resources are most important to our clients and identifying priority areas for improvement.

Top 10 services identified as most important to you

  1. Wireless access in the Library when you need it
  2. Online resources (e.g. ejournals, databases, ebooks) that meet your learning and research needs
  3. A quiet place to study when you need it
  4. That the Library is a good place to study
  5. That Library staff provide accurate answers to your enquiries
  6. That Library staff are approachable and helpful
  7. That Library staff treat you fairly and without discrimination
  8. Facilities to use your laptop in the Library meet your needs
  9. Information resources located in the Library (e.g. books, journals) meet your learning and research needs
  10. The Library website is easy to use

What you think we do best

  • Library staff:
    • treat you fairly and without discrimination
    • are approachable and helpful
    • provide accurate answers to your enquiries
    • are readily available to assist you
  • Wireless access
  • Opening hours
  • Online resources (e.g. ejournals, databases, ebooks) and information resources located in the Library (e.g. books, journals) meet your learning and research needs
  • Self-service (e.g. self-check loans, requests, renewals, holds) meet your needs
  • Face to face enquiry services

Where you saw the need for improvement

  • Quiet and group study spaces being available when you need them
  • Availability of computers when you need them
  • Items on the shelves being there when you need them
  • Facilities to use your laptop are available when you need them
  • The Library is a good place to study
  • Usability of the Library website and catalogue

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The University of Sydney Library acknowledges that its facilities sit on the ancestral lands of Aboriginal and Torres Strait Islander peoples, who have for thousands of generations exchanged knowledge for the benefit of all. Learn more