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Client satisfaction survey 2018 results

Full survey data report (PDF, 367 pages, 6.78 MB)

We thank all 2514 Library clients who responded to the survey. The survey is one way that helps identify what services and resources are most important to our clients and identifying priority areas for improvement.

What you told us:

  • That you value Library spaces, resources and staff and that they contribute to your academic success.
  • That Library spaces are safe, welcoming and inclusive learning environments.

Your Top 10 services

  1. Wireless access
  2. The Library is a good place to study
  3. Online resources
  4. Opening hours
  5. Quiet study space
  6. Online search
  7. 24 hour Library spaces
  8. Help from Library staff
  9. Printing and scanning
  10. Laptop facilities

What you think we do best

  • Wireless access
  • Opening hours
  • Helpful staff
  • Online resources

What you want more of:

  • Quiet study spaces
  • Group study spaces
  • Computers

Aboriginal and Torres Strait Islander peoples are advised that this website may contain images, voices and names of people who have died.

The University of Sydney Library acknowledges that its facilities sit on the ancestral lands of Aboriginal and Torres Strait Islander peoples, who have for thousands of generations exchanged knowledge for the benefit of all. Learn more