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Digital Presence

Transforming the digital library experience for the future

About the project

The Digital Presence Project (DPP) is a multi-year Library project to review and update the University Library's digital content, including the main site and Library content on other University and Library websites and platforms.


Since the last Library website redesign (2016), there have been significant changes to enterprise systems and the ways digital content is delivered across the university. This, and changes to Library service models, has driven the need for a new Library website.

Image: Donovan, E. (1798), An epitome of the natural history of the insects of China, Printed for the Author, by T. Bensly, available in Rare Books and Special Collections at RB 4698.86 and in Digital Collections

Project principles


A focus on external showcasing of the Library through the new website.


Leverage enterprise systems where possible. Simplification through deduplication and embedding content and services to better support our clients within the University ecosystem.


Create a stronger connection between the Library’s distinctive physical and digital presence.


Recognition that the Library’s digital presence is an ‘all of Library’ mechanism for the delivery of services.

Enhancing usability

Every aspect of the new Library digital presence will be centred around client needs and delivered in the best way for them to use. The website will be flexible, accessible and simple to use, to save people time and effort.

Help test the concept information architecture

Embedding belonging and diversity

The new website will be designed with belonging and diversity at the forefront. Guided by the Library's Aboriginal and Torres Strait Islander Cultural Protocols (2021), the new Library website will be a digital space where First Nations peoples are represented, respected, and valued.

Image: Film still from Money, J. (2021). Yilabara (Now). Commissioned by the University of Sydney Library.


We have completed extensive research into the digital presence current state, client needs and organisational workflows and have now reached one of the key consultation stages of the project: testing the information architecture.

Project updates
  • Ongoing
    Information architecture testing
    The concept information architecture is currently being tested with client groups to ensure it is intuitive and to identify areas for improvement.
  • March 2022
    Concept information architecture
    The information architecture considers how digital information will be organised, categorised, and labelled to improve content findability and discoverability.
  • February 2022
    Experience criteria
    The experience criteria have been developed based on our research findings. They are a means of assessing content and services. They are tangible measures that, if satisfied, ensure our clients have a great impression of our content and services. These criteria will guide the design of the new digital experience and the enhancement of Library services in the future.
  • January 2022
    Baseline measurement
    A baseline measurement of the current state was collected over Semester 2, 2021. This included a review of analytics and the collection of feedback from over 4600 people using the website.
  • November 2021
    Business requirements
    Business requirements have been identified through a series of workshops with staff from each Library service area, focussing on current use of the digital presence, workflows, and future goals.
  • May 2021
    Current state user experience audit
    This audit of the Library Digital Presence current state included an in-depth review of usage analytics and user flows and an assessment of the current state using Jakob Neilson’s 10 usability heuristics. 18 interviews were also conducted to gather qualitative insights into clients’ experiences, needs and pain points.

Get involved

Help us test the concept the organisation of information in the new site by completing a short online activity (10-15 mins).

To find out more about this project, or if you have any questions, please email Madeleine Wilson (Digital Projects and Programs Manager) at

Aboriginal and Torres Strait Islander peoples are advised that this website may contain images, voices and names of people who have died.

The University of Sydney Library acknowledges that its facilities sit on the ancestral lands of Aboriginal and Torres Strait Islander peoples, who have for thousands of generations exchanged knowledge for the benefit of all. Learn more