Endnote is a reference management program that keeps all your references and reference-related materials in a searchable personal library. EndNote connects with word processor documents and allows you to create formatted citations, bibliographies and lists of references from your EndNote library. An EndNote library can also be synced between personal computers and/or EndNote Web or shared with other researchers during collaboration.
Where to get EndNote
EndNote is supplied by the University for all staff and students. The software can be downloaded from ServiceNow.
Via their live chat service on weekdays (from 11am Monday to 11pm Friday).
Via email over the weekend.
My EndNote library is corrupted and won’t open
This can happen if the library is stored in a cloud service like Dropbox or Google Drive. Make sure your EndNote library is stored on your local hard drive. You can set up an Online Sync solution by syncing your EndNote library.
To repair your library, follow these steps:
Open the EndNote application and select Tools > Recover Library.
In the dialogue that pops up, navigate to your broken EndNote library and select it.
Make sure you save the recovered library on your local drive.
There are a number of common causes for this issue. Often it is cause by incorrect data in the fields of one or more reference in the EndNote library.
Corporate authors: If you are citing a company or government agency, you will need to put a comma at the end of the full organisation name in the EndNote library reference. eg. “University of Sydney,”. Without the comma the author will be listed as “U. O. Sydney”.
Initials appearing in-text: This indicates that there is more than one author with the same surname in your library and/or document. If you are citing only one person with the name, the author’s name is listed differently in your EndNote references. Resolve this by searching your library by surname and make sure the author field is the same for all publications: eg. Stephen Ball and Stephen J. Ball are the same person - use one or the other in all references.
Changes to references aren't showing in the document: Go to the EndNote menu in Word and select “update citations and bibliography”.
References look strange and appear in curly brackets: This means your document is in unformatted citations mode. Go to the EndNote menu in Word and select “update citations and bibliography”.
Issues with the Cite While You Write tool in Word
No EndNote tool bar visible in Word: See these links from Clarivate for Mac and Windows systems.
EndNote keeps asking me to “log in” when I use Cite while you write: This is happening because Word is trying to connect to EndNote online.
Go to the EndNote menu in Word and select “Preferences”.
In the box that pops up, select the “Application” tab.
Change the selection from “EndNote Online” to “EndNote” and hit OK.